As a millennial I can say this article is spot on. I have traveled all over the world, but only once have I booked through a travel retailer. I have a separate saving account dedicated to travelling. Most of my holidays are spent abroad in a new country or city – why visit the same place twice… I have also signed up to plenty of loyalty programmes over the years but I never become loyal as price and convenience is more important to me. The closest I have come to be a loyal customer is with Norwegian Air, but this is purely because they have free WiFi on their flights…