Brilliant article from Jane Sunley, Founder of Purple Cubed, workplace culture and engagement specialists and Joint Founder of BestWorkplacesinTravel. Great advice to help travel employers truly understand how employee's perspectives have changed, their expectations now and what is important to them, as we ease out of the pandemic.
As Covid-19 saw monthly passenger air travels fall by over 98% and accommodation and agency businesses saw a sharp 90%+ decline in turnover, the travel industry has had no alternative than to firefight, adapt and change. As tourists are now returning with a vengeance, bringing back capacity, streamlining and personalising the customer experience are going to be largely dependent on one thing: people. Whilst many travel businesses have been working hard to put the wellbeing of their people first, those people may have also been undergoing a metamorphosis.